Housing Authority Solutions
Designed to Empower Residents and Optimize Operations
Technology and Support That Strengthen Public Housing and the Lives of Those Who Depend On It
At Gilson Housing Partners, we believe that housing is more than buildings—it’s about improving lives. That’s why we build solutions for Housing Authorities that combine compliance, efficiency, and empathy.
For over 15 years, we’ve partnered with agencies across the country to modernize their processes and deliver better outcomes for residents—through technology, real-time support, and fully managed services that adapt to each agency’s unique needs.
WHAT WE OFFER
Our services are designed to reduce administrative burdens, ensure compliance with HUD standards, and help you focus on what truly matters: the people you serve.
Call Center Services
- Reception Call Center: After-hours and 24/7 bilingual response for applicant, resident, landlord, and vendor inquiries. Fully customizable scripts and call handling aligned with your housing programs.
- Maintenance Call Center: After-hours and 24/7 bilingual response for emergency and non-emergency work order intake, with SMS notifications and integration into your maintenance platform.
Recertification
Services
Let our team manage the entire recertification process, from outreach to compliance follow-ups. Our specialists, mobile liaisons, and apps help increase on-time submissions and improve your SEMAP performance.
Inspection
Services
- NSPIRE Inspections: Field teams and mobile tools to ensure compliance with HUD’s new NSPIRE standards.
- HQS Inspections: Full-service Housing Quality Standards inspections with digital reporting and scheduling support.
Software Solutions
- iNSPIRE App: For real-time inspections and field reporting.
- iResident App: Resident-facing tool to manage recertifications, inspections, work orders, and more.
- Mobile Work Order System: Field staff can manage, assign, and complete tasks on the go.
Need a full overview? Visit our Software Services page to learn how these tools work together.
Resident Services Tools
We go beyond admin tasks—our resident-focused services help agencies build stronger communities.
Explore our Resident Services initiative to learn how we support your tenants with mobile apps, on-site assistance, ride scheduling, and more.
OUR MISSION:
Transforming the Lives of the Residents We Serve
We believe that by combining technology, compassionate service, and housing expertise, we can help Housing Authorities create more efficient operations and more equitable outcomes for their communities.
Let’s Build Something That Works for Your Team and Your Residents
If you’re looking for a partner who understands the operational challenges of public housing and shares your commitment to residents, we’d love to talk.
Tell us a bit about your agency, and we’ll show you how Gilson can support your goals.